Factors of Local E-Government Development in Poland: The Case of the Poznań Agglomeration

Main Article Content

Robert Perdał


This paper seeks to analyse factors of e-government development at the local government level in Poland. The analysis proceeded in three stages. In the first, a survey of the literature on the subject was made and a model of factors of e-government development was constructed. In the second, the factors distinguished were operationalised: indicators representing them were constructed. The third stage involved an empirical verification of the model using partial correlation and multiple regression methods; significant factors of e-government development were distinguished at the local government level. The analysis was conducted for a group of 18 communes making up the Poznań agglomeration. It was demonstrated that significant factors of local e-government development in Poland included the level of socio-economic development, inhabitants’ access to ICT, their attitudes and skills, the size of administrative units, attitudes of local authorities and leaders, a vision and a strategy of e-government development, human resources in offices, and the financial situation of a commune.


Download data is not yet available.

Article Details

How to Cite
Perdał, R. (2016). Factors of Local E-Government Development in Poland: The Case of the Poznań Agglomeration. Quaestiones Geographicae, 35(2), 115-129. https://doi.org/10.1515/quageo-2016-0020


  1. Aichholzer G., 2005. Service take-up and impacts of e-government in Austria. In: Wimmer M.A., Traunmüller R., Grönlund Å., Andersen K.V. (eds), Electronic government. 4th International Conference, EGOV 2005, Proceedings, 3591/2005, Springer-Verlag, Berlin: 93-104.
  2. Amoretti F., 2007. Digital international governance. In: Anttiroiko A-V., Mälkiä M. (eds), Encyclopedia of digital government. Idea Group Reference, Hershey, London: 365-370.
  3. Anttiroiko A.-V., 2005. Urban e-government in Finland. In: Drüke H. (ed.), Local electronic government. A comparative study. Routledge, London-New York: 19-58.
  4. Anttiroiko A.-V., 2008. Introductory chapter. A brief introduction to the field of e-government. In: Anttiroiko A.-V. (ed.), Electronic government: Concepts, methodologies, tools, and applications. Information Science Reference, Hershey- New York: xli-lxxv.
  5. Baldersheim H., Øgård M., 2008. Innovation in e-government: Analysis of municipal web pages in the Nordic countries. Information Polity 13(3-4): 125-137.
  6. Bélanger F., Carter L., 2008. Trust and risk in e-government adoption. Journal of Strategic Information Systems 17(2): 165-176.
  7. Bertot J.C., Jaeger P.T., 2008. The e-government paradox: Better customer service doesn’t necessarily cost less. Government Information Quarterly 25(2): 149-154.
  8. Bonina C.M., Cordella A., 2008. The new public management, e-government and the notion of ‘public value’: Lessons from Mexico. AIS Special Interest Group on ICT and Global Development Workshop, Paris, December 13, 2008.
  9. Carbo T., Williams J.G., 2004. Models and metrics for evaluating local electronic government systems and services. The Electronic Journal of e-Government 3(2): 95-104.
  10. Carter L., Weerakkody V., 2008. E-government adoption: A cultural comparison. Information Systems Frontiers 10(4): 473-482.
  11. Castells M., 2010. The rise of the network society. The information age: Economy, society and culture. Vol. 1, Wiley-Blackwell, Oxford.
  12. Cellary W., 2002. organizacja administracji publicznej na potrzeby obywateli (organisation of public administration for the needs of citizens). In: Cellary W. (ed.), Polska w drodze do globalnego społeczeństwa informacyjnego. Raport o rozwoju społecznym. UNDP Program Narodów Zjednoczonych ds. Rozwoju, Warszawa: 94-97.
  13. Centeno C., van Bavel R., Burgelman J.C., 2005. A prospective view of e-government in the European Union. The Electronic Journal of e-Government 3(2): 59-66.
  14. Chojnicki Z., 1993. Postmodernistyczne zmiany globalnego porządku społeczno-gospodarczego (Postmodern changes in the global socio-economic order). In: Kukliński A. (ed.), Polonia, quo vadis? Studia Regionalne i Lokalne 12(45): 167-204.
  15. Cohen G., Nijkamp P., 2004. City, ICT and policy. Investigaciones Regionales 4(1): 29-51.
  16. Cordella A., 2007. e-government: Towards the e-bureaucratic form? Journal of Information Technology 22(3): 265-274.
  17. Corey K.e., Wilson M.I., 2009. e-business and e-commerce. In: Kitchin R., Thrift N. (eds), International Encyclopedia of Human Geography 3: 285-290.
  18. Cotterill S., 2009. Local e-government partnerships. In: Reddick C.G. (ed.), Handbook of research on strategies for local e-government adoption and implementation: Comparative studies. Information Science Reference, Hershey-New York: 105-121.
  19. van Deursen A., van Dijk J., 2009. Improving digital skills for the use of online public information and services. Government Information Quarterly 26(2): 333-340.
  20. van Dijk J., 2006. The network society. Social aspects of new media. SAGE, London.
  21. van Dijk J., Peters o., ebbers W., 2008. explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands. Government Information Quarterly 25(3): 379-399.
  22. Draper N., Smith H., 1981. Applied regression analysis. John Wiley & Sons, New York.
  23. Drüke H., 2005a. Introduction. In: Drüke H. (ed.), Local electronic government. A comparative study. Routledge, London- New York: 1-18.
  24. Drüke H., 2005b. Concluding remarks on national specifics and transfer and adoption of good practice. In: Drüke H. (ed.), Local electronic government. A comparative study. Routledge, London-New York: 269-292.
  25. van Duivenboden H., Lips M., 2005. Responsive e-government services: Towards ‘new’ public management. In: Bakkers V., Homburg V. (eds), The Information Ecology of e-Government. E-Government as Institutional and Technological Innovation in Public Administration. IOS Press: 141-154.
  26. Engel A., 2004. The economic evaluation of e-government: The right strategic decision? German Journal of Urban Studies (Deutsche Zeitschrift für Kommunalwissenschaften DfK), 2/2004, Deutsches Institut für Urbanistik, Berlin (http://www.difu.de).
  27. European Governance and Cyberdemocracy, 2001. European Commision, Brussels.
  28. Fairchild A., Vuyst de B., 2007. Governmental collaboration and infrastructural standards in Belgium. The Electronic Journal of e-Government 5(2): 145-152.
  29. Ferro e., Sorrentino M., 2010. Can intermunicipal collaboration help the diffusion of e-government in peripheral areas? evidence from Italy. Government Information Quarterly 27(1): 17-25.
  30. Frissen P.H.A., 1998. Public administration in cyberspace. In: Snellen I.Th.M., van de Donk W.B.H.J. (eds), Public administration in an information age. A handbook. IOS Press, Amsterdam: 33-46.
  31. From red tape to results: Creating a government that works better and costs less, 1993, NPR 93-a Report of the National Performance Review (http://www.nsf.gov/pubs/stis1993/npr93a/npr93a.txt).
  32. Gallego-Álvarez I., Rodríguez-Domínguez L., García- Sánchez I.M., 2010. Are determining factors of municipal e-government common to a worldwide municipal view? An intra-country comparison. Government Information Quarterly 27(4): 423-430.
  33. Gil-Garcia J.R., Pardo T.A., 2005. E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly 22(2): 187-216.
  34. Grabow B., Drüke H., Siegfried C., 2004. Factors for success for local community e-government. German Journal of Urban Studies (Deutsche Zeitschrift für Kommunalwissenschaften DfK), 2/2004, Deutsches Institut für Urbanistik, Berlin (http://www.difu.de).
  35. Harvey D., 1990. The condition of postmodernity. An enquiry into the origins of cultural changes. Blackwell, Cambridge- Oxford.
  36. Heeks R., 1998. Information systems for public sector management. Working Paper Series 5, Public Sector Management Information Systems, Institute for Development Policy and Management, Manchester.
  37. Heeks R., 2006. Implementing and managing e-government. SAGE, London.
  38. Heeks R., Bailur S., 2007. Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly 24(2): 243-265.
  39. van der Heijden J., 2007. How business changes government in the information age. In: Anttiroiko A.-V., Mälkiä M. (eds), Encyclopedia of Digital Government. Idea Group Reference, Hershey, London: 928-932.
  40. Heller J., Farelnik e., 2013. Finanse i samodzielność ekonomiczna a ustrój samorządów terytorialnych w Polsce (Finances and economic independence versus the local government system in Poland). Studia Regionalne i Lokalne 2(52): 81-94.
  41. Hill H., 2004. Transformation of the administration by e-government. German Journal of Urban Studies (Deutsche Zeitschrift für Kommunalwissenschaften DfK), 2, Deutsches Institut für Urbanistik, Berlin (http://www.difu.de).
  42. Horst M., Kuttschreuter M., Gutteling J.M., 2007. Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands. Computers in Human Behavior 23(4): 1838-1852.
  43. Inkinen T., Jauhiainen J.S., 2007. Public authorities and the local information society. In: Anttiroiko A.-V., Mälkiä M. (eds), Encyclopedia of digital government. Idea Group Publishing, Information Science Publishing, Hershey, London: 1370-1376.
  44. Ivankova N.V., Creswell J.W., Stick S.L., 2006. Using mixed-methods sequential explanatory design: From theory to practice. Field Methods 18(1): 3-20.
  45. Jaeger P.T., Thompson K.M., 2003. e-government around the world: Lessons, challenges, and future directions. Government Information Quarterly 20(3): 389-394.
  46. Jain A., 2004. Using the lens of Max Weber’s theory of bureaucracy to examine e-government research. Proceedings of the 37th Hawaii International Conference on System Sciences (www.hicss.hawaii.edu/diglib.htm).
  47. Kaczmarek T., 2005. Struktury terytorialno-administracyjne i ich reformy w krajach europejskich (Territorial-administrative structures and their reform in European countries). Wydawnictwo Naukowe UAM, Poznań.
  48. Kamal M., Weerakkody V., Irani Z., 2011. Analyzing the role of stakeholders in the adoption of technology integration solutions in UK local government: An exploratory study. Government Information Quarterly 28(2): 200-210.
  49. Kuk G., 2002. The digital divide and the quality of electronic service delivery in local government in the United Kingdom. Government Information Quarterly 20(4): 353-363.
  50. Lucke J., 2007. Portals for the public sector. In: Anttiroiko A.-V., Mälkiä M. (eds), Encyclopedia of Digital Government. Idea Group Reference, Hershey, London: 1328-1333.
  51. Luk S.C.Y., 2009. The impact of leadership and stakeholders on the success/failure of e-government service: Using the case study of e-stamping service in Hong Kong. Government Information Quarterly 26(4): 594-604.
  52. Margetts H., 2009. Public management change and e-government: The emergence of digital-era governance. In: Chadwick A., Howard P.N. (eds), Routledge Handbook of Internet Politics. Routledge, London: 114-127.
  53. van der Meer A., van Winden W., 2003. E-governance in cities: A comparison of urban information and communication technology policies. Regional Sudies 37(4): 407-419.
  54. Millard J., 2003. ePublic services in Europe: Past, present and future. Research findings and new challenges. Danish Technological Institute, Aarhus.
  55. Misra D.C., 2001. Select aspects of conceptual foundations of e-government: Clearing the fog for a better vision. Foundations of E-government, GIFT Publishing: 21-33.
  56. Moon M.J., 2002. The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review 62(4): 424-433.
  57. Moon M.J., Norris D.F., 2005. Does managerial orientation matter? The adoption of reinventing government and e-government at the municipal level. Information Systems Journal 15(1): 43-60.
  58. Musso J., Weare C., Hale M., 2000. Designing Web technologies for local governance reform: Good management of good democracy? Political Communication 17: 1-17.
  59. Paskaleva-Shapira K., 2009. Assessing local readiness for city e-governance in Europe. In: Reddick C.G. (ed.), Handbook of research on strategies for local e-government adoption and implementation: Comparative studies. Information Science Reference, Hershey-New York: 62-82.
  60. Perdał R., 2014. Czynniki rozwoju elektronicznej administracji w samorządzie lokalnym w Polsce (Factors of e-government development in the local government in Poland). Bogucki Wydawnictwo Naukowe, Poznań.
  61. Persson A., Goldkuhl G., 2010. Government value paradigms - bureaucracy, new public management, and e-government. Communications of the Association for Information Systems 27(4): 45-62.
  62. Rodríguez-Domínguez L., García-Sánchez I.M., Gallego-Álvarez I., 2011. Determining factors of e-government development: A worldwide national approach. International Public Management Journal 14(2): 218-248.
  63. van Ryzin G.G. 2004. Expectations, performance, and citizen satisfaction with urban services. Journal of Policy Analysis and Management 23(3): 433-448.
  64. Sallmann R., 2005. ogólnokrajowy rozwój e-government. Austriackie formy rozwiązań (National development of e-government. Austrian solutions). In: Proniewicz J., Szczepańska K. (eds), Efektywna polityka i administracja. Strategie i instrumenty zarządzania miastami. Związek Miast Polskich, Österreichicher Städtebund, KDZ - Zentrum für Verwaltungsforschung, Poznań: 151-177.
  65. Schedler K., Summermatter L., 2007. Customer orientation in electronic government: Motives and effects. Government Information Quarterly 24(2): 291-311.
  66. Sirkemaa S., 2007. The role of partnerships in development of e-services - highlighting public sector organizations. International Journal of Public Information Systems 3(3): 201-212.
  67. Stiglitz J.E., 2002. Globalization and its discontents. W.W. Norton & Company, New York.
  68. Stryjakiewicz T., 2000. Implications of globalisation for regions and localities in an economic transition: The case of Poland. In: Parysek J.J., Stryjakiewicz T. (eds), Polish economy in transition. Spatial perspectives. Bogucki Wydawnictwo Naukowe, Poznań: 7-28.
  69. Swianiewicz P., 2001. Życzliwa obojętność. Władze lokalne i reforma samorządowa w oczach opinii publicznej w krajach Europy Środkowej (Friendly indifference. Local authorities and the local-government reform in the public opinion of Central European countries). EUROREG, Local Government and Public Service Reform Initiative of the open Society Institute, Warszawa.
  70. The Role of eGovernment for Europe’s Future, 2003. Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions, 26 Sept. 2003, CoM 2003 (567) final, Brussels.
  71. Weber M., 1976. Wirtschaft und Gesellschaft: Grundriss der verstehenden Soziologie. J.C.B. Mohr (Paul Siebeck), Tübingen.
  72. Weerakkody V., el-Haddadeh R., Sabol T., Ghoneim A., Dzupka P., 2012. E-government implementation strategies in developed and transition economies: A comparative study. International Journal of Information Management 32(1): 66-74.