Call Centre: Ecrasez l’infame! Review of Jamie Woodcock’s Working the Phones: Control and Resistance in Call Centres

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Justyna Zielińska
Jacek Zych

Abstrakt

This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. The text discusses the methodology of co-research and the results of Woodcock’s engagement with forms of control and resistance in call centres.

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Jak cytować
Zielińska, J., & Zych, J. (2018). Call Centre: Ecrasez l’infame! Review of Jamie Woodcock’s Working the Phones: Control and Resistance in Call Centres. Praktyka Teoretyczna, 27(1), 304-313. https://doi.org/10.14746/prt.2018.1.13
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Biogramy autorów

Justyna Zielińska, The Institute of Sociology Warsaw University

PhD student in the Institute of Sociology, University of Warsaw. Her PhD research examines coping strategies of workers in Poland. She is interested in the working conditions and job quality on the peripheral labour market within the context of economic changes – the decline of the industrial working class, the emergence of the “new working class”, the development of the service sector and the deregulation of labour law.

Jacek Zych, The Institute of Sociology Warsaw University

PhD student in the Institute of Sociology, University of Warsaw, Poland. His PhD research examines consciousness of white-collar workers, daily life and class conflict in office job. He is interested in operaist thought, theory of dependecy, world-system analysis, democratic education and social history of 1960’s–70’s.

Bibliografia

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