Keywords
call centre
control
resistance
operaismo
How to Cite
Abstract
This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. The text discusses the methodology of co-research and the results of Woodcock’s engagement with forms of control and resistance in call centres.Funding
This paper was written with funding from the National Science Centre
Poland. Project registration number
2016/20/T/HS6/00406.
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