Call Centre: Ecrasez l’infame! Review of Jamie Woodcock’s Working the Phones: Control and Resistance in Call Centres
PDF (English)

Słowa kluczowe

co-research
call centre
control
resistance
operaismo

Jak cytować

Zielińska, J., & Zych, J. (2018). Call Centre: Ecrasez l’infame! Review of Jamie Woodcock’s Working the Phones: Control and Resistance in Call Centres. Praktyka Teoretyczna, 27(1), 304–313. https://doi.org/10.14746/prt.2018.1.13

Abstrakt

This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. The text discusses the methodology of co-research and the results of Woodcock’s engagement with forms of control and resistance in call centres.
https://doi.org/10.14746/prt.2018.1.13
PDF (English)

Finansowanie

This paper was written with funding from the National Science Centre

Poland. Project registration number

2016/20/T/HS6/00406.

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