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Abstrakt
W artykule omówiono przyczyny zainteresowania rządów, społeczeństw i samych szkół wyższych tworzeniem systemów zewnętrznej oceny jakości kształcenia. Wyróżniono dwa podejścia do oceny jakości: syntetyczne, końcowe (typowe dla strony rządowej) oraz kształtujące (typowe dla uczelni). Poddano także krytycznej analizie rolę wskaźników osiągnięć (performance indicators) w procesie oceniania jakości kształcenia oraz różne sposoby oceny jakości stosowane w krajach Zachodu. Na zakończenie przedstawiono podstawowe zasady opracowania systemu zewnętrznej oceny jakości.
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