Social workers’ expectations of local government in the provision of services to families at risk. Research in Małopolska

Abstract

The article presents the results of a study conducted in 2025 among social workers in the Małopolska region. The main aim of the research was to identify their expectations toward local governments in the implementation of social services for at-risk families. The core research problem was formulated as the following question: What are the expectations of social workers toward local government in the context of performing social work-related tasks? The study is situated within the context of social work as a key component of local social policy, human resource management, and the social security system.A quantitative method (CAWI) was applied, involving 312 respondents – employees of Social Services Centers and Social Welfare Centers. The findings revealed that the most significant expectations concern increased funding, simplification of administrative procedures, psychological support, and professional training. The main barriers identified in social work practice were bureaucracy, low wages, and work overload. The article highlights the need for reforming the management system of social assistance, taking into account the voices of practitioners – social workers – as crucial actors in shaping local policies that support families in crisis.