Schlagworte
multiculturalism
professional cross-border-business communication
Zitationsvorschlag
Abstract
Exemplified by electronic correspondence between polish tax advisers and german clients the article deals with the question what kind of determinants in professional cross-border business communication must be met in order to give "culture" a meaning, so that we can speak of „critical incidents“.
Literaturhinweise
Flanagan, J.C., 1954. The critical incident technique. In: Psychological bulletin, 51/4, 327-358.
Heringer, H.-J., 2014. Interkulturelle Kommunikation. Grundlagen und Konzepte. 4. überarbeitete und erweiterte Aufl. Tübingen und Basel: A. Francke.
Kiefer, K.-H., 2011. Kommunikative Kompetenzen im Berufsfeld der internationalen Steuerberatung. Möglichkeiten der Vermittlung im fach- und berufsbezogenen Fremdsprachenunterricht unter Einsatz von Fallsimulationen. Frankfurt/Main, Berlin, Brucselles, New York, Oxford, Wien: P. Land.
Schroll-Machl, S., Wiskowski, K., 2003. Deutsche und Polen – Verstehen und verstanden werden. Gorzów Wielkopolski: Deutsch-Polnische Wirtschaftsförderungsgesellschaft AG.
Schwester, R.W., 2012. Handbook of Critical Incident Analysis. Amonk, NY: M.E. Sharpe.
Stumpf, S., 2005. Interkulturelles Führen und Managen. In: Thomas, A., Kinast, E.-U.,
Schroll-Machl, S. (Hrsg.). Handbuch interkulturelle Kommunikation und Kooperation, Band 1: Grundlagen und Praxisfelder. 2. Aufl. Göttingen: Vandenhoeck & Ruprecht, 324-339.
Thomas, A., Kinast, E.-U., Schroll-Machl, S. (Hrsg.), 2005. Handbuch interkulturelle Kommunikation und Kooperation, Band 1: Grundlagen und Praxisfelder. 2. Aufl. Göttingen: Vandenhoeck & Ruprecht.
Wojciechowski, K., 2002. Knigge für deutsche Unternehmer in Polen. Frankfurt/Oder: IHK.
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